4 Ways To Know What Customers Really Think About Your Brand
You think you know your customers. You've spent hours upon hours researching your target market, developing buyer personas, and creating marketing campaigns designed to appeal to their needs and desires. But do you really know them? Do you know what they think about your brand, and how they perceive your brand ecosystem?
It's not enough to simply know who your customers are and what they want. You need to understand how they feel about your brand. Do they see it as:
A trusted source of information?
A reliable provider of quality products or services?
A fun and friendly company that's easy to do business with?
Or are they indifferent, at best?
The only way to find out is to ask them. But how? Here are a few ideas:
1. Customer Surveys
One of the simplest and most effective ways to get feedback from your customers is sending them a survey. Keep it short, no more than 10 questions, and ensure the questions are relevant to your brand.
For example, ask questions about their recent experience with your company, from purchase through delivery if you're trying to gauge customer satisfaction.
Ask about where they heard about you and what words come to mind when they think of your brand if you're trying to assess brand awareness.
2. Social Media Monitoring
Another great way to get feedback from your customers is to monitor what they're saying about you on social media. Thanks to social media, customers now have a megaphone that allows them to share their thoughts and feelings about brands with the click of a button. And believe me, they will use it: for better or worse.
You can quickly address any negative sentiment before it spirals out of control by monitoring social media. You can also take advantage of any positive sentiment by sharing it with your audience.
3. Focus Groups
If you really want to get in-depth feedback from your customers, consider conducting focus groups. Focus groups allow you to gather a group of customers together in one place so you can hear directly from them about their thoughts and feelings on your brand.
This type of qualitative research can be invaluable in giving you insights into how customers really feel about your brand.
Don’t forget that this is a time-tested and proven way of harnessing the power of research and data for your brand content strategy. Use it to improve your brand ecosystem and reap more value from your daily efforts.
4. Customer Insights from Ratliff Consulting
Our Customer Insights services can help you take your understanding of your customers to a whole new level. We provide industry-leading insights that can help you uncover valuable information about your target audience and develop an actionable strategy for engaging them more effectively.
From analog and digital data points, we evaluate your entire brand ecosystem and how your current and potential customers perceive it. That means scouring reviews, comments, conversations on social media, blogs, and consumer forums for brand mentions and sentiment.
We can also provide comprehensive analysis with recommendations so you can:
Quickly adjust your message
Refine your content
Tweak products and pricing strategies
Identify opportunities for new products or services
It’s time to start gaining a deeper understanding of your customers and what they think about your brand. Partner with us as we couple our decades of expert experience with the newest AI-driven data insights to help you become the brand your customers can trust.
The Lowdown
Your customers are the lifeblood of your business. Without them, you wouldn't be in business for very long. That's why it's so important that you take the time to get to know them—not just who they are and what they want, but how they feel about your brand.
Only then can you create the kind of relationships that lead to lasting loyalty and success. Get ahead with our Customer Insights!
